Connected Service Workflow Platform
Auto Connect
Auto Connect is the fixed-operations command center for repair
order movement, advisor recommendations, technician evidence,
finance options, and manager visibility.
Core features
- One service-lane command center for advisors, technicians, managers, and finance.
- Customer-pay recommendation engine for maintenance, fluids, inspections, and bundled service opportunities.
- Advisor presentation support with benefit-led wording, urgency cues, and objection handling.
- Technician evidence capture for photos, videos, notes, warranty context, and recommended work.
- Approval and payment workflow that helps customers understand options and move forward faster.
Benefits
- Moves work faster from intake to advisor to technician to customer approval.
- Increases customer-pay opportunity visibility before recommendations disappear.
- Gives managers one place to inspect bottlenecks, approvals, evidence, and follow-through.
- Creates a cleaner path for service advisors to present needed maintenance with confidence.
Monthly gross example
Illustrative monthly gross: $35,000$35,000
Recovering 2 additional approved recommendations per advisor
per day across 5 advisors at $175 average gross can represent
about $35,000 in added monthly fixed-ops gross.
Inbound Automotive Workflow
Auto Intake
Auto Intake turns inbound service calls into structured
appointment opportunities using IVR routing, AI service intake,
maintenance-menu context, quote capture, and advisor handoff.
Core features
- Always-on inbound service intake for callers who need help booking or pricing maintenance.
- Structured capture of customer, vehicle, mileage, concern, transportation, and timing details.
- Mileage-based maintenance package recommendations with selected-service quote support.
- Smart escalation path when a caller needs a live advisor or a higher-touch conversation.
- Advisor-ready appointment summaries that reduce callbacks with missing information.
Benefits
- Captures more inbound demand when advisors or reception are busy.
- Standardizes the information advisors receive before calling customers back.
- Reduces abandoned opportunities by giving callers an immediate path to service.
- Improves appointment quality with vehicle, mileage, service need, timing, and transportation notes.
Monthly gross example
Illustrative monthly gross: $13,728$13,728
Capturing 120 additional inbound opportunities, booking 55%,
showing 80%, and averaging $260 gross per repair order can
create about $13,728 in added monthly fixed-ops gross.
Outbound Customer Engagement
Auto Outreach
Auto Outreach helps dealerships turn customer lists into
service-reminder campaigns that call, branch live answers from
voicemail, and hand off appointment requests.
Core features
- Service reminder campaign builder for recall, declined work, oil change, seasonal, and lapsed-customer lists.
- Customer and vehicle targeting based on last visit, mileage, ownership cycle, and service interval.
- Live-answer conversation flow for reminders, mileage updates, recommendations, and appointment intent.
- Voicemail-ready outreach so campaigns keep working even when customers do not answer.
- Retention reporting inputs for managers to track booked appointments and recovered customer-pay work.
Benefits
- Reactivates customers after routine maintenance intervals and recent RO close dates.
- Gives BDC and service managers a repeatable campaign engine for retention work.
- Protects advisor time by filtering lists, voicemail outcomes, and qualified appointment requests.
- Builds measurable service-lane volume from customers already in the dealership database.
Monthly gross example
Illustrative monthly gross: $14,933$14,933
A 1,200-customer retention campaign with 14% live engagement,
40% booking, 78% show rate, and $285 average gross can produce
about $14,933 in added monthly fixed-ops gross.
