Auto Connect
Connected service workflow platform for every operational step.
Automotive workflow software
Deemaar Solutions Inc.
A connected SaaS suite for service departments that need intake, workflow execution, and customer engagement working from the same operational picture.
3 product workflows
360 customer lifecycle view
1 connected service lane
Connect
Intake
Outreach
Auto Intake
Inbound automotive workflow to capture requests and opportunities.
Auto Outreach
Outbound customer engagement before, during, and after service.
Product suite
Three products, one service lifecycle.
Deemaar's product family organizes the customer journey around the moments that matter most: request capture, service execution, and relationship follow-through.
Connected Service Workflow Platform
Auto Connect
Auto Connect is the fixed-operations command center for repair order movement, advisor recommendations, technician evidence, finance options, and manager visibility.
Core features
- One service-lane command center for advisors, technicians, managers, and finance.
- Customer-pay recommendation engine for maintenance, fluids, inspections, and bundled service opportunities.
- Advisor presentation support with benefit-led wording, urgency cues, and objection handling.
- Technician evidence capture for photos, videos, notes, warranty context, and recommended work.
- Approval and payment workflow that helps customers understand options and move forward faster.
Benefits
- Moves work faster from intake to advisor to technician to customer approval.
- Increases customer-pay opportunity visibility before recommendations disappear.
- Gives managers one place to inspect bottlenecks, approvals, evidence, and follow-through.
- Creates a cleaner path for service advisors to present needed maintenance with confidence.
Monthly gross example
Recovering 2 additional approved recommendations per advisor
per day across 5 advisors at $175 average gross can represent
about $35,000 in added monthly fixed-ops gross.
Inbound Automotive Workflow
Auto Intake
Auto Intake turns inbound service calls into structured appointment opportunities using IVR routing, AI service intake, maintenance-menu context, quote capture, and advisor handoff.
Core features
- Always-on inbound service intake for callers who need help booking or pricing maintenance.
- Structured capture of customer, vehicle, mileage, concern, transportation, and timing details.
- Mileage-based maintenance package recommendations with selected-service quote support.
- Smart escalation path when a caller needs a live advisor or a higher-touch conversation.
- Advisor-ready appointment summaries that reduce callbacks with missing information.
Benefits
- Captures more inbound demand when advisors or reception are busy.
- Standardizes the information advisors receive before calling customers back.
- Reduces abandoned opportunities by giving callers an immediate path to service.
- Improves appointment quality with vehicle, mileage, service need, timing, and transportation notes.
Monthly gross example
Capturing 120 additional inbound opportunities, booking 55%,
showing 80%, and averaging $260 gross per repair order can
create about $13,728 in added monthly fixed-ops gross.
Outbound Customer Engagement
Auto Outreach
Auto Outreach helps dealerships turn customer lists into service-reminder campaigns that call, branch live answers from voicemail, and hand off appointment requests.
Core features
- Service reminder campaign builder for recall, declined work, oil change, seasonal, and lapsed-customer lists.
- Customer and vehicle targeting based on last visit, mileage, ownership cycle, and service interval.
- Live-answer conversation flow for reminders, mileage updates, recommendations, and appointment intent.
- Voicemail-ready outreach so campaigns keep working even when customers do not answer.
- Retention reporting inputs for managers to track booked appointments and recovered customer-pay work.
Benefits
- Reactivates customers after routine maintenance intervals and recent RO close dates.
- Gives BDC and service managers a repeatable campaign engine for retention work.
- Protects advisor time by filtering lists, voicemail outcomes, and qualified appointment requests.
- Builds measurable service-lane volume from customers already in the dealership database.
Monthly gross example
A 1,200-customer retention campaign with 14% live engagement,
40% booking, 78% show rate, and $285 average gross can produce
about $14,933 in added monthly fixed-ops gross.
Services
Operational support for automotive fixed operations.
Deemaar Solutions helps dealerships define the workflows, launch the tools, and build the follow-up discipline needed to improve service lane performance.
Fixed Operations Workflow Audit
A review of intake, dispatch, advisor handoffs, customer updates, approvals, declined work, and retention touchpoints.
Benefits- Find bottlenecks that slow repair order movement.
- Expose missed revenue from untracked inbound demand.
- Create a practical roadmap for cleaner execution.
SaaS Setup and Team Enablement
Product configuration, workflow mapping, role setup, launch support, and practical training for service advisors, BDC, and managers.
Benefits- Reduce adoption friction during rollout.
- Align staff around consistent daily processes.
- Turn software into a working operating rhythm.
Customer Engagement Playbooks
Outreach strategies for appointment reminders, declined work, maintenance intervals, no-shows, unsold recommendations, and lapsed customers.
Benefits- Improve customer follow-up consistency.
- Support higher retention and repeat visits.
- Give BDC teams clearer campaigns and priorities.
Platform overview
A command center for modern fixed operations.
The Deemaar suite gives automotive teams a practical operating layer for managing inbound demand, live service activity, and customer outreach without scattering the work across disconnected tools.
Request capture
Workflow routing
Status visibility
Customer follow-up
Performance insight
Service Lane
Intake
In Progress
Ready
Business impact
Built for speed, clarity, and retention.
Capture more opportunities
Convert service demand into organized, visible work before it slips away.
Run a cleaner service lane
Connect the people and checkpoints that move each repair order forward.
Stay present with customers
Use timely outreach to improve communication, return visits, and trust.
Return on investment
Fixed-operations growth tied to monthly gross.
The strongest ROI comes from increasing captured appointments, approved recommendations, and retained customers. These are illustrative examples; actual results depend on store volume, staffing, pay plans, gross averages, and adoption discipline.
Auto Connect recommendation recovery
5 advisors recover 2 additional approved recommendations per day, 20 selling days per month, at $175 average gross per approval.
Estimated monthly gross increase: $0Auto Intake captured inbound calls
120 additional inbound opportunities per month, 55% booked, 80% show rate, and $260 average fixed-ops gross per repair order.
Estimated monthly gross increase: $0Auto Outreach retention campaigns
1,200 customer reminders per month, 14% live engagement, 40% booking, 78% show rate, and $285 average gross per retained visit.
Estimated monthly gross increase: $0Contact us
Request a quotation or start a business inquiry.
Tell us what you are looking for and the Deemaar Solutions team will follow up through the contact details you provide.
info@deemaarsolutions.ca